The consumer protection act provides for six right to the consumer protection council set up under the act are intended to promote and protect the various rights of consumers. Consumer Rights include the following.
- Right to safety
- Right to be informed
- Right to choose
- Right to be heard
- Right to seek redressal
- Right to consumer education
1. Right to safety: The consumer has a right to be protected against good and services. Which are hazardous to life and health for instance electrical appliance. Which are manufactured with substandard product or do not conform to the safety norm, might cause serious injury the consumers are educated that they should use electrical appliances. Which are ISI marketed as this would be an insurance of each products meeting quality specifications?
2. Right to be informed: The consumer has a right to have complete information about the product he intends to buy, including its ingredients, date of manufacture, price, quantity, directions of use. It is because of this reason that the legal framework in India request the manufacturer to provide such information on the package and label of the product.
3. Right to choose: The consumer has the freedom to choose from a variety of product at a competitive price. This implies that the marketer should offer a wide variety of products in term of quality, brand prices, size, etc. and allowed the consumer to make a choice from amongst these.
4. Right to be heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or services. It is because of this reason that many enlightened business firm have set up their own consumer service and grievance cell. How many consumer organisations are also working towards this direction and helping the consumer in redressal of their grievances?
5. Right to seek Redressal: The consumer has a right to get relief in case the product or service falls short of his expectations. The consumer protection act provides a number of relief to the consumers including the displacement of the product removal of the defect in the product compensation paid for any loss or injury suffered by the consumer etc.
6. Right to Consumer Education: The consumer has a right to acquire knowledge and to be a well-informed consumer throughout life. He should be aware of his rights and the relief available to him. In the case of a product or service falling short of his expectations, many consumer organisation and some enlightened businesses are taking an active part in educating the consumer in this respect.
The consumer protection act provide buy conferring this rights on the consumers. In powers them to fight against any unscrupulous exploitive and unfair trade practices adopted by sellers the box on east Delhi eatery show how a restaurant owner was defined for overpriced bottled water.